Out-of-game Moderation
Posted: Sat Jun 15, 2024 7:33 pm
Brief introduction, many of you know I've been playing since 2016, some of you know I have a history with the game from a bit before that. I started moderating in 2020, somewhere along the way I became a developer, I still do both. I have seen a lot of very good contributors (staff and devs and other people) come and go. And I've experienced being a contributor from a number of different perspectives, like having too much free time because I was being paid to work on personal projects, or having too much free time because I was unemployed, or working on this game alongside full-time engineering work.
After having done all of this, again as both a staff member and moderator, my take on the way this server operates is a bit complex, probably exceptionally unique. Most things that are in bad shape are understandably in bad shape. The nature of this game is that it's not one where we can afford to pay devs to do the rapid development we need to keep up with OSRS.
The issue is that in addition to the fact that there is zero compensation to working on the game (as a matter of fact it incurs an opportunity cost for mid-level developers), the devs are also consistently shit on by the community, with no protection from the staff team.
Now here's the thing, I'm also a seasoned staff member like I mentioned. And to be fair, this isn't a problem unique to devs. The staff teams also gets shit on by the community. Although, obviously respectfully because I'm also a staff member, it's just not the same. The title of moderator kind of comes with an implicit acknowledgement of verbal abuse, because finding typical moderators is easy. Typical moderators have not been making this game run though. Some staff go out of their way to progress the server and did it for a very long time. Like the Adam's and the Matt's and the Church's and the Lieven's (RIP bro). Alex comes to mind too. Many others I've forgotten I'm sure. And I'm sure this strategy of letting your best volunteers get shit on for incurring costs to work for you and cutting them loose and replacing them worked back in the day, but it is not back in the day anymore. There really does need to be considerations made for retaining people who are exceptionally useful in the grand scheme of things.
Anyways, with an exception for Lieven, every single one of those staff members who did much more than was expected of typical moderators resigned. No advisor ranks as thanks, just a news post, if that. Ryan hasn't even had his resignation accepted yet, which is a bit funny cause like what's he gotta do, go on a ban spree? And we know that essentially the same has happened on the developer side. And, the worst part is, it seems no one intends to step up on either side, with a couple exceptions, God bless their souls.
For anyone in an administrative position at all, staff or owners, if we want to take steps to resolve this, we should be moderating for constant negativity in the Discord and on the forums. It is absolute garbage to go to do volunteer work in your off-time and just see people ragging on the product of your work output, in the same place the administrative channels are. And we should moderate any case of people targeting volunteers who have given excessive amounts of their time more harshly than for others. I don't care if it sounds biased, it's actually very reasonable. I will concede that in-game probably shouldn't be moderated for constant negativity towards the game, but the administrative channels like the Discord and the forums 100% should. Or your volunteers will leave and work on projects where this is the case and they will stay there. "Pays nothing besides moral feelgoods and protects the volunteers" is not exactly a restrictive filter. And we have found recently that apparently everyone is not replaceable. I expected someone to step up after Lieven and Church left, literally no one has. And probably no one will either. Who in their right mind, in their mid-20s, would be like "yeah, sign me up for that in my off time".
For the players, the only reason this game exists is because many of the devs understand that you would be very sad if they didn't do what they do. As I mentioned, work on this game provides literally nothing besides moral feelgoods. At this point any learning happened long ago, for me at least, probably for everyone except Brant. Unfortunately, entitlement is a really big issue with today's gamers, and I would urge you to consider the way that impacts various devs of the games you enjoy (which literally would not exist if not for their efforts).
I am personally not doing any development until I feel the staff are doing better at protecting their contributors/volunteers, primarily their devs, but also themselves, from negativity towards their work in the administrative communication channels. The end goal is that it's actually not a horrible sounding offer to work on the game, but this is a first step.
I know there is one specific person waiting for cannon fixes in the combat achievements bugfixes, and probably a bunch of people who want a variety of other changes and fixes. Sorry to those people, it's not happening. Not enjoying my work on the game. You guys can thank Nazuths and his tag-team of clanmates Greggg, Wir3d, and Dismayed for that. We have reached the endgame of clan toxicity; they have the green-light from ownership to remove contributors from the game as long as they do it over Discord, or in ways that are even slightly ambiguous, because again, we have no concept of protecting said contributors, forcing them to protect themselves or leave.
After having done all of this, again as both a staff member and moderator, my take on the way this server operates is a bit complex, probably exceptionally unique. Most things that are in bad shape are understandably in bad shape. The nature of this game is that it's not one where we can afford to pay devs to do the rapid development we need to keep up with OSRS.
The issue is that in addition to the fact that there is zero compensation to working on the game (as a matter of fact it incurs an opportunity cost for mid-level developers), the devs are also consistently shit on by the community, with no protection from the staff team.
Now here's the thing, I'm also a seasoned staff member like I mentioned. And to be fair, this isn't a problem unique to devs. The staff teams also gets shit on by the community. Although, obviously respectfully because I'm also a staff member, it's just not the same. The title of moderator kind of comes with an implicit acknowledgement of verbal abuse, because finding typical moderators is easy. Typical moderators have not been making this game run though. Some staff go out of their way to progress the server and did it for a very long time. Like the Adam's and the Matt's and the Church's and the Lieven's (RIP bro). Alex comes to mind too. Many others I've forgotten I'm sure. And I'm sure this strategy of letting your best volunteers get shit on for incurring costs to work for you and cutting them loose and replacing them worked back in the day, but it is not back in the day anymore. There really does need to be considerations made for retaining people who are exceptionally useful in the grand scheme of things.
Anyways, with an exception for Lieven, every single one of those staff members who did much more than was expected of typical moderators resigned. No advisor ranks as thanks, just a news post, if that. Ryan hasn't even had his resignation accepted yet, which is a bit funny cause like what's he gotta do, go on a ban spree? And we know that essentially the same has happened on the developer side. And, the worst part is, it seems no one intends to step up on either side, with a couple exceptions, God bless their souls.
For anyone in an administrative position at all, staff or owners, if we want to take steps to resolve this, we should be moderating for constant negativity in the Discord and on the forums. It is absolute garbage to go to do volunteer work in your off-time and just see people ragging on the product of your work output, in the same place the administrative channels are. And we should moderate any case of people targeting volunteers who have given excessive amounts of their time more harshly than for others. I don't care if it sounds biased, it's actually very reasonable. I will concede that in-game probably shouldn't be moderated for constant negativity towards the game, but the administrative channels like the Discord and the forums 100% should. Or your volunteers will leave and work on projects where this is the case and they will stay there. "Pays nothing besides moral feelgoods and protects the volunteers" is not exactly a restrictive filter. And we have found recently that apparently everyone is not replaceable. I expected someone to step up after Lieven and Church left, literally no one has. And probably no one will either. Who in their right mind, in their mid-20s, would be like "yeah, sign me up for that in my off time".
For the players, the only reason this game exists is because many of the devs understand that you would be very sad if they didn't do what they do. As I mentioned, work on this game provides literally nothing besides moral feelgoods. At this point any learning happened long ago, for me at least, probably for everyone except Brant. Unfortunately, entitlement is a really big issue with today's gamers, and I would urge you to consider the way that impacts various devs of the games you enjoy (which literally would not exist if not for their efforts).
I am personally not doing any development until I feel the staff are doing better at protecting their contributors/volunteers, primarily their devs, but also themselves, from negativity towards their work in the administrative communication channels. The end goal is that it's actually not a horrible sounding offer to work on the game, but this is a first step.
I know there is one specific person waiting for cannon fixes in the combat achievements bugfixes, and probably a bunch of people who want a variety of other changes and fixes. Sorry to those people, it's not happening. Not enjoying my work on the game. You guys can thank Nazuths and his tag-team of clanmates Greggg, Wir3d, and Dismayed for that. We have reached the endgame of clan toxicity; they have the green-light from ownership to remove contributors from the game as long as they do it over Discord, or in ways that are even slightly ambiguous, because again, we have no concept of protecting said contributors, forcing them to protect themselves or leave.